POLICIES
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within three (3) days of the date the item is received. All returned items must be in new and unused condition, with all original tags and labels attached. Must be smoke free, No odors of food. No deodorant stains, etc.(please read exception notes)
NO RETURNS ON JEWELRY, T SHIRTS, OR SWIMWEAR
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Tracys Treasures
Attn: Returns
12810 Glenbernie Lane
St. Louis, MO 63146/4770
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
The following items cannot be exchanged:
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Swimwear
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Jewelry
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Custom T-shirts
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
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Sale items are FINAL SALE and cannot be returned
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We only do exchanges or credit
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Items must not have any stains (deodorant, makeup, pet hair, etc.)
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Items must not have any odors (sweat, smoke, perfumes, food, etc.)
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Items must have all original labels attached
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Exchanged items will be shipped at customers expense
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Store credit will be given minus shipping fee upon examining item
EXCEPTIONS
If you have any questions concerning our return policy, please contact us at:
(314) 599-0655
info@shoptracystreasures.com